Chapter 15: Frequently Asked Questions
Getting Started
How do I add my aircraft?
- Go to Fleet > Add Aircraft
- Enter your N-number (without the "N")
- The system will search the FAA database
- Verify the auto-populated information
- Click Save Aircraft
See Chapter 4: Aircraft Management for detailed instructions.
Can I import my existing records?
Currently, you need to enter records manually or use the data import feature with a previously exported JSON file. We're working on import tools for common formats.
How many aircraft can I add?
There's no limit on the number of aircraft. Each aircraft is billed separately at $15/month (billed annually).
Logbook Entries
What should I include in a logbook entry?
Include:
- Date of the work
- Description of what was done
- Parts used (with part numbers)
- Mechanic name and shop
- Current hours (tach/hobbs)
- Any relevant attachments
See Chapter 5: Logbook Entries for best practices.
Can I edit an entry after saving?
Yes, you can edit any logbook entry:
1. Navigate to the entry
2. Click Edit
3. Make your changes
4. Save
How do I add a signature to an entry?
- In the logbook entry form, find the Signature section
- Click "Add Signature"
- Draw the signature on the canvas
- Click Save
Can I attach documents to entries?
Yes! You can attach images and PDFs. The system automatically extracts text from images using OCR, making the content searchable.
Airworthiness Directives
How do I find ADs for my aircraft?
ADs are automatically discovered when you add an aircraft. You can also:
1. Go to Aircraft > Airworthiness Directives
2. Click Search FAA ADs
3. Search by make/model or AD number
How do I record AD compliance?
The best way is to:
1. Create a logbook entry describing the work
2. Add a work item
3. Link the work item to the AD
4. The AD updates automatically when you save
See Chapter 7: Airworthiness Directives for details.
What if an AD doesn't apply to my aircraft?
- Navigate to the AD
- Click Edit
- Change the Tracking Status to "Not Applicable"
- Add a comment explaining why (serial number range, modification, etc.)
- Save
How are AD due dates calculated?
Based on the monitor type:
- Lifetime: No recurring due date
- Years: Last compliance date + duration in years
- Time: Last compliance hours + duration in hours
- Both: Whichever comes first
Components
What should I track as components?
Track items that have their own maintenance requirements:
- Engines
- Propellers
- Major avionics
- Life-limited parts
- Items with TBO requirements
How do I organize components?
Use the parent-child hierarchy:
- Set parent components (e.g., Engine as parent)
- Add child components (e.g., Magnetos under Engine)
- This groups related items together
How do I update component hours?
- Link logbook entries to components
- Hours update from linked entries
- Or edit the component directly to update hours
Documents & OCR
What file types can I upload?
- Images: JPG, PNG, GIF
- Documents: PDF
How does OCR work?
When you upload an image:
1. The system processes it automatically
2. Text is extracted and stored
3. You can view and edit the extracted text
4. The text becomes searchable
Why is my OCR text incorrect?
OCR works best with:
- Clear, high-resolution images
- Good lighting
- Typed text (handwriting is harder)
- Straight alignment
You can edit OCR text to correct errors.
How many OCR pages do I get?
Your subscription includes 50 OCR pages per month. Additional pages can be purchased.
AI Assistant
What can I ask the AI?
- Questions about your aircraft and records
- General aviation maintenance questions
- Help using the application
- Interpretation of AD requirements
See Chapter 10: AI Assistant for examples.
Is AI advice reliable?
The AI provides helpful information but:
- Always verify critical information
- Consult qualified mechanics for maintenance decisions
- Check official FAA sources for regulatory questions
- You are responsible for airworthiness decisions
How many AI messages do I get?
Your subscription includes 100 AI messages per month. Additional credits can be purchased.
Account & Billing
How much does it cost?
$15/month per aircraft, billed annually ($180/aircraft/year).
What happens if I add or remove aircraft?
- Adding: Prorated charge for the current period
- Removing: Credit applied to your account
Can I cancel anytime?
Yes. Your access continues until the end of your billing period. Export your data before canceling.
How do I update my payment method?
- Go to your profile
- Navigate to Billing
- Click Update Payment Method
- Enter new card information
Technical Issues
The page isn't loading correctly
Try:
1. Refresh the page (Ctrl/Cmd + R)
2. Clear your browser cache
3. Try a different browser
4. Check your internet connection
I forgot my password
- Go to the login page
- Click "Forgot your password?"
- Enter your email
- Check your email for the reset link
My data seems incorrect
- Check for user error in data entry
- Review the specific entry/record
- Contact support if you find a system issue
OCR isn't extracting text
- Verify the image is clear
- Check your monthly OCR quota
- Wait a few minutes (processing is async)
- Try re-uploading
Data & Privacy
Who can see my data?
Only you can see your data. It's not shared with other users.
Is my data backed up?
Yes, we perform automatic daily backups. You can also export your data anytime.
Can I export all my data?
Yes. Go to your profile menu and select Extract/Backup. A JSON file with all your data will download.
What happens to my data if I cancel?
Data is retained for 30 days after cancellation. Export your data before canceling to keep a copy.
Still Have Questions?
If your question isn't answered here:
- Use the AI Assistant: Ask your question in the chat
- Check the Manual: Search other chapters
- Contact Support: Email support@aircraft-logs.com